Severity and their SLAs for response
Severity and explanation of the severity and expected response times
| Severity Level | SLA for Response | Methods of Reach Out |
| High | 1 business day | - Phone: +16282254304 and - Email: urgent@atomuscyber.com |
| Medium | 2 business days | - Support Ticket - Email: success@atomuscyber.com |
| Low | 3 business days | - Support Ticket - Email: success@atomuscyber.com |
