🤩 Welcome to Atomus!
This section allows you to get your environment up and to run and answer any questions you might have about your device -
Desktop Office365 Applications
Download the Office365 Applications by going to portal.office.com and provide your new Email and Password that you have used to log into “Atomus Aegis” - Reference Link
Mobile Office365 Applications on your personal phone
Always only keep the organizational data on official Microsoft 365 applications for compliance when on personal mobile devices. Do not use 3rd-party applications other than official Microsoft 365 applications.
Android
- Download Office 365 applications like Microsoft Outlook and so on. As soon as you sign into your compliant email, your security policies and configurations will get applied to only Office 365 applications.
iOS
- Download the Company Portal app from the iOS App Store
- Sign in using the new email and password, and it will ask you for more details, as shown in the reference video below. You will need the following before following the steps in this video.
- Organizational Microsoft 365 ID and Password
- Organizational Apple ID and Password
FAQs
Can I access compliant organizational email outside Atomus Aegis?
As per compliance requirements and depending on your organizational Company Admin, the access to email outside the Atomus Aegis side of the device might be blocked or limited to only the web, and you cannot download data.
How can I get to my personal side of the device?
Windows OS - You will need to restart your device, and you will have two options to choose from - Atomus Aegis or Windows.
Mac OS - Make sure to select a Startup Disk Aegis HD or Macintosh HD. You can also see the video linked below.
How do I remove the older account?
Please raise a request by creating a support ticket using the "Create a support ticket" section on this portal.
Can I plug in USBs?
Yes. Please make sure to use FIPS 140-2 compliant USB devices which are whitelisted for your organization. Feel free to reach out to your Company Admin and then to success@atomuscyber.com for more details.
What to be done when I see something wrong in terms of security? Or an email that is a phishing email?
Please forward the email to incidents@atomuscyber.com and report using the "Create a Support Request" email separately to informing the Security Admin at Atomus.
What happens when I cannot log in? or I have issues with the system and logins?
Please raise a support ticket from the "Create a Support Ticket" section on this portal.
I get an error uploading a training certificate, what do I do?
Please raise a support ticket from the "Create a Support Ticket" section on this portal.
I'm running out of space on the Aegis Hard Drive, how can I make more space?
Please raise a support ticket from the "Create a Support Ticket" section on this portal.
I get an error
Please raise a support ticket from the "Create a Support Ticket" section on this portal.
For more detailed information, please use this knowledge base.
I can't sign into Microsoft, I get an error.
For GCC (High) account please go to https://portal.office365.us/ to log in as opposed to the commercial websites ending in .com.
I signed up with Apple Business Manager. What now?
Make sure that an administrator account has been created for Team Atomus.
The format for the account should be: atomus@[company name].appleid.com
Then email [company name]@atomuscyber.com
We will also need to have your company verified through Apple Business Manager which may take up to 5 business days or longer depending on Apple's capacity. Once the verification and setup are complete, we can proceed with onboarding MAC and iOS devices.